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Returns & Exchanges
At Charlotte's Inc, we want you to love every piece you purchase. If you are not completely satisfied, we accept returns of unworn, unwashed items with original tags attached within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
2
Prepare Your Package
Securely pack your items in their original packaging and include the printed return slip provided by our portal.
3
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our team inspects your return, a refund will be issued to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing